Upper Missouri River Regional Dispatch Center (UMRRDC) - Williston, ND

911 Operations Manager

Upper Missouri River Regional Dispatch Center (service population 40,000). TheUpper Missouri River Regional Dispatch Center (UMRRDC) is seeking a 911 Operations Manager. Located in Williston, North Dakota, the community is located at the crossroads of U.S. Highways 2 and 85. It is near the confluence of the Yellowstone and Missouri rivers, at the upper end of the Lake Sakakawea reservoir in the beautiful Williston Basin.  

The UMRRDC was established in 2018 as an intergovernmental agency to provide 911 services for all Law Enforcement, Fire and Emergency Medical Services emergency calls. The UMRRDC was formed to expand and improve emergency dispatch services for northwestern North Dakota. The UMRRDC has a service population of approximately 40,000 and a service area over 3,000 square miles.

The UMRRDC serves 19 partner agencies made up of Law Enforcement, Fire, and EMS agencies. Temporarily operating within the new 2020 back-up Public Safety Answering Point (PSAP) since its 2018 inception, the agency will move into a state-of-the-art facility in October 2021.  The technology in the new dispatch center is far more advanced than most comparable dispatch centers in the United States. The future of UMRRDC includes growth into additional regions and populations for services. Currently, UMRRDC receives over 80,000 Calls for Service (CFS’s) per year resulting in dispatching First Responders. UMRRDC handles an additional 120,000 calls per year for the communities and agencies served.

The UMRRDC is looking for an outstanding leader with demonstrated dispatching and technical skills to join our team of dedicated team of leaders and public safety dispatchers. The leader chosen for this position must have a passion to grow with the organization and develop the staff they serve.

Candidate Qualifications should include:

• A comprehensive knowledge of the principles, practices and regulations pertaining to 911 systems with a proven track record in a progressive, consolidated communications system of a similar size or larger.
• Demonstrated leadership skills including building relationships while holding people accountable by adhering to policies and standards.
• A history of increasingly responsible experience in an operational public safety communications position with experience in a supervisory or administrative capacity, preferably in a multi-position, multi-jurisdictional environment.
• A Bachelor’s degree in public safety communications or a related field (preferred). A degree in technology may also be considered as well as a combination of experience and skills will be evaluated on a case-by-case basis.
• Essential skills in the areas of project and personnel management, budget development and administration, financial oversight, long range financial planning, training, 911 system design, maintenance, and operations of equipment, including Computer Aided Dispatch (CAD) software, hardware and process.
• An understanding of the challenges and opportunities presented by changes in technology, regulations, and policy.
• Requisite skills and abilities in human resource supervision in a work at will environment; comfortable empowering staff, building consensus and holding individuals accountable; ensuring that appropriate training programs are offered and supported.
• A performance history of working closely with municipal officials and public safety leadership in managing a consolidated 911 center. Recognition of the need to be available and responsive to the needs of the organization.
• A demonstrated proficiency in policy development and implementation of organizational procedures; consistency in decision making and exemplary follow through on policy implementation and communication. Experience with CALEA accreditation a plus.
• Public Safety Communications Certifications preferred, including but not limited to one or more of the following: NENA’s Emergency Number Professional (ENP), Center Manager Certification Program (CMCP), IAED’s Communication Center Manager (CCM), APCO’s Certified Public Safety Executive (CPE), Registered Public Safety Leader Program (RPL). 

The Operations Manager reports to the Director and works closely with an Operations Committee (Executive leadership of the member communities). 

Salary is $102,000 plus an excellent benefit package including 100% paid health insurance for employee and family. A moving allowance will be negotiated with the selected candidate.

Apply electronically at www.govHRJobs.comwith resumé, cover letter, and contact information for 5 professional references by July 2, 2021 to Jon M. Fehlman, Vice President, GovHR USA.  Electronic submissions are required. Telephone inquiries: (847) 380-3240 x143. 

NOTE: Veteran Eligibility: You must be a ND resident and have served in the active military forces during a period of war or received the armed forces expeditionary or other campaign service medal during an emergency condition and must have been released under other than dishonorable conditions. See NDCC 37-19.1. 

If you wish to claim Veteran’s Preference, please provide a copy of Form DD-214 Member-4, Certificate of Discharge or separation from Active Duty from an Eligible Campaign or Expedition which qualifies for Veteran’s Preference, or other official documents issued by the branch of service are required as verification of eligibility at the time of this prescribed application deadline.