Module 4: 















Recommended Time: 2 hours (not including possible scenario-based training exercise)
Primary Audience: Patrol Officers
Module Goal: Through classroom instruction, discussion, exercises, and a video case study, the student will learn basic principles and concepts of tactical communications and develop the necessary skills to safely and effectively communicate during many critical incidents. The student will learn key active listening and verbal and non0verbal skills that are especially valuable for defusing tense situations and gaining voluntary compliance from subjects. (Note: agencies may also choose to run a scenario-based training exercise at the end of this module or as part of Module 6, Integration and Practice.) 
Required Materials Digital presentation (PowerPoint and video); lesson plan; easel pad and markers (For scenario-based training, safety equipment/weapons and role player.
Learning Objectives At the completion of this course, students will be able to:
  • Use a range of communications skills to their tactical advantage.
  • Explain the concepts and importance of active listening and demonstrate the use of key active listening skills.
  • Explain how non-verbal communications affect interactions with others and demonstrate the use of key non-verbal communications skills.
  • Demonstrate key verbal communications skills that are critical to defusing ense situations and gaining voluntary compliance.
  • Develop and use a variety of alternatives to shouting "drop the knife" if that command does not generate compliance after repeated uses.



To make the best use of this module, use the materials provided to facilitate and guide a discussion.

Module 4 Video Links