Module 3:
     Crisis Recognition



Recommended Time: 2-3.5 hours (depending on inclusion of Optional Learning Activities)
Primary Audience: Patrol Officers
Module Goal: Through classroom instruction and discussion, the student will learn basic skills of how to recognize and respond to a person in behavioral crisis. The student will be able to identify key behaviors and learn some basic tips and techniques to help defuse critical incidents involving persons in crisis and move toward a safe resolution. (Note that more detailed and specific communication and tactical strategies are covered in Modules 4 and 5.)
Required Materials Digital presentation (PowerPoint, videos); lesson plan
Learning Objectives At the completion of this course, students will be able to:
  • Successfully identify behaviors associated with a person experiencing behavioral crisis
  • Recognize principles and best practices for effectively responding to a person in behavioral crisis
  • Use some common tips and techniques for engaging and making a connection with a person in behavioral crisis
  • Describe and recognize the value of the emotional-rational thinking scale.



To make the best use of this module, use the materials provided to facilitate and guide a discussion.

Module 3 Video Links