Public Safety Communications
 Public Safety Communications Center Manager




Job Family: Management L3  

Job Code: AC48½ Salary Range: (B50) $88,005 - $131,997/ Annually


The PSCM is responsible for overseeing the day-to-day operations of the Public Safety Communications Center, a twenty four hour a day, seven day a week operation.  The PSCM coordinates and manages the operations as it relates to dispatching service and 911 communications for law enforcement, fire, and medical services, technical support, employee development and strategic planning.



  • Manages the Public Safety Communications Center
  • Develops and implements goals, objectives and priorities for the Public Safety Communications Center
  • Create and/or update dispatch SOPs (Standard Operating Procedures) 
  • Assumes responsibility for planning and implementing resources necessary to deliver required dispatch services
  • Establishes operational objectives, work plans and delegates assignments
  • Involved in developing, modifying and executing strategic policies, methods, or techniques for obtaining results
  • Prepares and monitors program budget, including expenditures
  • Negotiates contractual arrangements
  • Works in conjunction with staff from Information Technology regarding all computer equipment
  • Oversees the selection, supervision, evaluation, training, and discipline of division staff
  • Lead and foster a culture of consistency, accountability,  continuous improvement by honoring the City's CORE4 values
  • Lead and retain qualified and highly effective staff through mentoring, coaching, development and performance evaluations
  • Establish operational objectives and work plans, and delegate assignments
  • Coordinate training for new processes or application initiatives to prepare staff for upcoming programs
  • Supervises daily emergency communications operations and the work of subordinate supervisors
  • Provides guidance to supervisors regarding daily operating issues
  • Assigns, schedules, guides and monitors work by ensuring proper procedures are followed by personnel, ensuring sufficient staffing for the department
  • Performs additional duties as assigned




  • Bachelor's Degree in Criminal Justice, Public Administration, Business Administration or directly related field


  • 5 years of progressively responsible experience in public safety, dispatch, and or communications
  • 3 years supervisory or management experience 


  • Master's Degree in Business Administration or Public Administration

An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.

Licenses and Certifications:  

  • NCIC/CCIC certification
  • CPR/First Aid certification
  • NIMS certification
  • Emergency Medical Dispatcher (EMD) certification
  • Emergency Fire Dispatcher (EFD) certification
  • Emergency Police Dispatcher (EPD) certification

Knowledge of the Public Safety Communication Centers operational policies and procedures; technology for a state-of-the-art  communications or 911 dispatch center, including CAD (Computer-Aided Dispatch), E911 telephone systems, trunked radio system, GIS/GPS, and mobile data computer systems.

Ability to effectively supervise and direct personnel who work under stressful situations and be available and accessible to them when needed; ability to create a strong and effective team environment that promotes respect, recruitment and retention; ability to create a strong and effective partnership with Police and Fire leadership; ability to respond in a timely manner to critical emergencies that may impact public safety service; ability to create strong and effective partnerships with other regional public safety communications centers; ability to maintain good public relations and to maintain effective working relationships employees, and other city departments, elected officials and general public; handle sensitive situations with tact and diplomacy; communicate effectively both orally and written; establish full goals and objectives; direct and effectively supervise other employees; administer budgets; handle vendor relationships and negotiations; effectively manage vendor deliverables and user expectations.



Physical Demands

  •  Primarily Sedentary work requiring the ability to lift 25 pounds with or without assistance
  • Occasional lifting, carrying, walking, and standing
  • Frequent hand/eye coordination to operate computer screens and keyboard
  • Vision with normal color vision to read computer screen
  • Frequent speech communication to effectively communication with citizens and public safety organizations
  • Hearing and listening to maintain communication to handle and dispatch emergency calls

Work Environment:

  • Works Primarily in clean, comfortable environment

Equipment Used:

  • Frequently uses computer keyboard, telephone and radio communications systems
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment


For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.Aurora is an Equal Employment Opportunity employer. The city also maintains compliance with the Americans with Disabilities Act.  The city's Equal Employment Opportunity Plan (EEOP) is available for review by contacting the Employee Relations Officer in the Human Resources Division at 303-739-7225.

If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E. Alameda Parkway, Suite 3500, Aurora, CO 80012.